FAQs
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We process orders within 1–3 business days, after which they are shipped.
Estimated delivery times:
- US, UK, Canada, Europe: 7–15 business days
- Australia & New Zealand: 8–16 business days
- Other international locations: 10–20 business days
We work hard to deliver as quickly as possible, but occasional delays may occur due to customs or high demand.
Do you ship worldwide?
Yes, Apollo Avenue proudly ships worldwide.
Why is my order arriving in separate packages?
To get your items to you faster, we may ship products from different warehouses. This means your order may arrive in multiple packages.
How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number.
Please allow a few days for tracking updates to appear.
Do I have to pay customs or import fees?
Depending on your country, customs duties or import taxes may apply. These charges are set by your local authorities and are the responsibility of the customer.
Payments & Security
Is my payment secure?
Absolutely. Your payment information is processed through secure, encrypted systems to ensure your data is fully protected.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment options available at checkout.
Returns, Refunds & Issues
What if my item arrives damaged or incorrect?
We sincerely apologize if this happens. Please contact us within 48 hours of delivery with clear photos, and we’ll resolve the issue promptly.
Can I return my order?
Yes, eligible items can be returned. Please refer to our Returns & Refund Policy for full details.
Can I cancel or change my order?
Orders can only be modified or canceled within a short time after being placed. Once processing begins, changes may no longer be possible.
General Questions
What is Apollo Avenue?
Apollo Avenue is a modern online store offering a curated selection of lifestyle essentials, from beauty and electronics to home, fashion, and more.
Our goal is simple: to bring you products that combine quality, functionality, and style.
I entered the wrong shipping address, what should I do?
Please contact us immediately. If your order hasn’t been shipped yet, we’ll do our best to update it.
How can I contact you?
We are always here to help.
📧 apolloaveco@gmail.com